Please let us know if we can assist with anything else. ![]() We hope that this information helps you and allows you to get connected on your next trip. Recommended settings for Wi-Fi routers and access points - Apple Support This last article provides more information on the best way to configure a Wi-Fi connection: It may be necessary to ask the flight support staff for help with this. To continue, it may be necessary to confirm that the access point is configured with the recommended settings for Apple devices. If you continue to notice the same issue with this specific network, we can help you more. If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network - Apple Support If the in-flight options do not automatically appear when you open your laptop and connect to the Southwest WiFi, go to and the in-flight options should appear. To get started, please use the steps listed in the following Apple Support article first: I have never had an issue viewing the in-flight entertainment on my Macbook Pro. There are several troubleshooting steps that we can suggest for an issue like this. We know that staying connected during trips must be important to you, and we would be happy to help with this.įrom what we gather, there only seems to be an issue when connecting your iPad with certain Wi-Fi networks. For further details, refer to the Southwest Airlines website for the Terms of Use and Privacy Policy.Hello, Jmw1014! Thank you for visiting the Apple Support Communities. Please note that terms and conditions may apply, and offers are subject to change.
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